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AlgoSpheos Contact Us

Privacy Policy

Last Updated: September 2025

Introduction

AlgoSpheos is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your information when you use our website and training services.

We comply with Singapore's Personal Data Protection Act 2012 (PDPA) and applicable data protection regulations. This policy applies to all personal data collected through our website, enrollment processes, and training programs.

By using our services, you consent to the data practices described in this policy. If you have questions or concerns, please contact us using the details provided at the end of this document.

Information We Collect

Contact Information

When you submit inquiries or enroll in courses, we collect your name, email address, phone number, and professional details. This information enables us to communicate with you about training programs and provide requested services.

Usage Data

We automatically collect information about your interactions with our website, including IP address, browser type, device information, pages visited, time spent on pages, and referral sources. This data helps us improve website functionality and user experience.

Training Records

For enrolled participants, we maintain records of course enrollment, attendance, assignment submissions, project evaluations, and completion status. These records support training administration and quality assurance processes.

Cookie Data

We use cookies and similar technologies to collect information about your browsing preferences and website interactions. See our Cookie Policy for detailed information about cookie usage and management.

How We Use Your Information

Service Delivery: Process course enrollments, provide training materials, communicate course updates, and administer training programs.
Communication: Respond to inquiries, send course information, provide customer support, and deliver important service notifications.
Website Improvement: Analyze usage patterns, identify technical issues, enhance user experience, and develop new features based on user behavior.
Marketing: Send information about new courses and updates, but only with your explicit consent. You may opt out at any time.
Legal Compliance: Fulfill legal obligations, enforce our terms, protect our rights, and comply with regulatory requirements.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: You provide explicit consent when submitting contact forms, enrolling in courses, or opting into marketing communications. You may withdraw consent at any time.
Contract: Processing is necessary to deliver training services you requested, manage your enrollment, and fulfill our contractual obligations.
Legitimate Interest: We have legitimate business interests in improving our services, ensuring website security, preventing fraud, and conducting business operations, balanced against your privacy rights.
Legal Obligation: We process certain data to comply with Singapore tax laws, accounting requirements, and regulatory obligations applicable to educational services.

Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

Service Providers: Cloud hosting services, email platforms, analytics tools, and payment processors that help us deliver our services. These providers are contractually obligated to protect your data.
Professional Advisors: Legal counsel, accountants, and auditors when necessary for business operations and compliance purposes.
Legal Requirements: Government authorities, law enforcement, or other parties when required by law, legal process, or to protect our rights and safety.
Business Transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to this privacy policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

Encryption of data in transit using SSL/TLS protocols
Secure server infrastructure with regular security updates
Access controls limiting data access to authorized personnel
Regular security audits and vulnerability assessments
Employee training on data protection practices

In the event of a data breach affecting your personal information, we will notify you within 72 hours as required by applicable regulations.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

Contact Form Submissions: 3 years from submission date
Training Records: 5 years from course completion for quality assurance and verification purposes
Financial Records: 7 years as required by Singapore tax regulations
Marketing Data: Until you withdraw consent or request deletion
Website Analytics: Aggregated data retained indefinitely, individual data for 26 months

After retention periods expire, we securely delete or anonymize your personal data.

Your Rights

Under Singapore's PDPA and applicable regulations, you have the following rights:

Right to Access: Request a copy of personal data we hold about you, including how we use it and with whom we share it.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data when it is no longer necessary for the purposes collected or when you withdraw consent.
Right to Data Portability: Request transfer of your data to another service provider in a structured, commonly used format.
Right to Object: Object to processing of your personal data for marketing purposes or based on legitimate interests.
Right to Withdraw Consent: Withdraw consent for data processing at any time, without affecting the lawfulness of processing before withdrawal.

To exercise these rights, contact us using the information below. We will respond to your request within 30 days.

Third-Party Services

Our website uses third-party services that may collect information:

Google Analytics: Website analytics and performance measurement. Subject to Google's privacy policy.
Cloud Hosting: Website and data hosting services with appropriate security measures and data protection agreements.
Email Services: Communication platforms for sending course information and responding to inquiries.

Children's Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect personal data from minors. If we become aware that we have collected data from someone under 18, we will delete it promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date.

Continued use of our services after policy changes constitutes acceptance of the updated terms. We encourage you to review this policy regularly.

Contact Information

For questions about this privacy policy, to exercise your data rights, or to raise privacy concerns, contact us:

AlgoSpheos

88 Market Street, CapitaSpring

Singapore 048948

Phone: +65 6724 8591

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Personal Data Protection Commission of Singapore.